Click Tenders Africa Ltd ("Click Tenders Africa", "CTA", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, mobile applications, and related services.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you register an account or subscribe to our services, we may collect:
- Full name
- Company name
- Email address
- Phone number
- Postal address
- Business registration details (where applicable)
- Tax PIN (where applicable)
- Account login credentials
Payment Information
Payments are processed securely through trusted third-party payment providers.
Depending on your payment method, payment providers may collect:
- Mobile phone number
- Transaction reference
- Payment authorization information
We do not store your debit or credit card details.
Tender Activity
We collect information relating to:
- Saved tenders
- Downloaded documents
- Tender alerts
- Subscription history
- Search history
- Favourite tenders
Technical Information
We automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages visited
- Referring website
- Cookies
- Usage statistics
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process subscriptions and payments
- Deliver tender listings
- Provide downloadable bidding documents
- Send tender alerts
- Improve our services
- Respond to customer enquiries
- Detect fraud
- Prevent abuse
- Comply with legal obligations
- Generate anonymous statistics and analytics
3. Legal Basis for Processing
Where applicable, we process personal information under one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
4. Compliance with Data Protection Laws
Click Tenders Africa complies with applicable data protection legislation including:
- Kenya Data Protection Act, 2019
- Data Protection (General) Regulations
- Data Protection (Registration of Data Controllers and Data Processors) Regulations
- GDPR where applicable to our users
- Other applicable African regional privacy principles
5. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers including:
- Payment processors
- Cloud hosting providers
- Email notification providers
- SMS providers
- Analytics providers
- Customer support platforms
These providers are required to maintain appropriate confidentiality and security measures.
6. Payment Security
Payments made on Click Tenders Africa are securely processed through licensed payment service providers.
Depending on your location, payment methods may include:
- M-Pesa
- Debit cards
- Credit cards
- Mobile money
- Bank transfers
Click Tenders Africa never stores complete payment card information.
7. Cookies
We use cookies to:
- Keep users logged in
- Remember preferences
- Improve website performance
- Measure website traffic
- Personalize content
- Enhance security
You may disable cookies through your browser settings, although some features may no longer function properly.
8. Communications
We may send:
- Subscription confirmations
- Payment receipts
- Tender alerts
- System notifications
- Service announcements
- Security notifications
- Marketing communications (where consent has been provided)
You may unsubscribe from promotional communications at any time.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When data is no longer required, it is securely deleted or anonymized.
10. Data Security
We implement reasonable technical and organizational safeguards including:
- SSL/TLS encryption
- Secure servers
- Access controls
- Password protection
- Regular backups
- Security monitoring
While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
11. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the Office of the Data Protection Commissioner (Kenya) or another relevant supervisory authority
Requests may be submitted using the contact information below.
12. International Data Transfers
Where personal information is transferred outside Kenya, we implement appropriate safeguards to ensure it remains protected in accordance with applicable law.
13. Children's Privacy
Click Tenders Africa is intended for business users and persons aged 18 years or older.
We do not knowingly collect personal information from children under the age of 18.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party websites they visit.
15. Fraud Prevention
To protect our users and platform, we may use automated systems to detect:
- Fraudulent transactions
- Suspicious login attempts
- Unauthorized account access
- Automated bots
- Abuse of our services
Accounts involved in suspicious activities may be suspended pending investigation.
16. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.
Continued use of our services after changes take effect constitutes acceptance of the revised policy.
17. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Click Tenders Africa Ltd
Website: www.clicktenders.africa
Email: info@clicktenders.africa